Aptem experienced a minor incident on January 16, 2025 affecting Aptem Apprentice, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 16, 2025, 01:07 PM UTC
We are investigating reports of issues when marking evidence, causing all evidence within a component to be updated at the same time. Customers are advised not to perform any marking of evidence within the Learning plan until this issue has been investigated further.
- identified Jan 16, 2025, 01:20 PM UTC
The issue has been identified and confirmed. A fix is being developed. Customers are still advised not to perform any marking of evidence until this issue has been resolved.
- identified Jan 16, 2025, 02:30 PM UTC
We are continuing to work on a resolution for this issue.
- monitoring Jan 16, 2025, 04:32 PM UTC
A fix has been implemented and we are monitoring the results. Customers will need to refresh their Aptem session once to obtain the latest version. Customers can now recommence marking. Aptem is continuing to work to identify any data errors as a result of this issue.
- resolved Jan 16, 2025, 05:50 PM UTC
This incident has been resolved.