Aptem incident

The Aptem Help Centre is not accessible

Notice Resolved View vendor source →

Aptem experienced a notice incident on February 28, 2025, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 11:23 AM UTC
Resolved
Feb 28, 2025, 12:24 PM UTC
Duration
1h
Detected by Pingoru
Feb 28, 2025, 11:23 AM UTC

Update timeline

  1. investigating Feb 28, 2025, 11:23 AM UTC

    The Aptem Help Centre is not accessible (https://support.aptem.co.uk/). We are following up with Zendesk.

  2. identified Feb 28, 2025, 11:38 AM UTC

    We have been advised by Zendesk that the issue has been identified and they are working on a fix.

  3. resolved Feb 28, 2025, 12:24 PM UTC

    The incident has now been resolved. Zendesk advised that services have recovered. They will continue to monitor.