Is Aptem down?

We're currently investigating reports of slower than usual response times. Our engineering team is actively working to identify the cause and will post an update here as soon as we have more information.

We've identified the cause of the performance issue and are rolling it out across the platform. Performance has been restored for some customers, and we're continuing to apply the fix to the remaining servers. As part of this, the Checkpoint module has been temporarily disabled. We'll post another update as more customers are restored.

We've identified the cause of the performance issue and are rolling out a fix across the platform. Performance has already improved for some customers, and we're continuing to apply the fix to the remaining servers. As part of this, checkpoint has been temporarily disabled. We'll post another update as performance is restored for more customers.

Performance has been restored across the platform following the steps we've taken today. We've identified a permanent fix, which we'll deploy outside core hours tonight and which will re-enable Checkpoint for those customers using it. We don't expect this to affect performance further, and will confirm once it's complete.

Platform performance remains normal. Checkpoint remains temporarily disabled while we prepare tonight's fix, and will be re-enabled once it's deployed. We'll confirm here once that's complete.

Tonight's fix has been deployed and Checkpoint is now re-enabled. Platform performance remains normal and everything is working as expected.

Our monitoring has identified that some users may be experiencing issues when trying to access the Aptem Platform. Some users may be unable to load pages or access the Aptem platform. We are investigating this issue and will provide an update shortly.

We are continuing to investigate this issue.

Normal service has resumed. We are continuing to monitor the situation.

This incident has been resolved.

Some system emails, including password reset emails, verification codes, and invitations, are currently being delayed. This is affecting delivery to recipients using Microsoft 365 or Outlook. If you're waiting on one of these emails and it hasn't arrived, please allow extra time before requesting a new one. We're aware of the issue and working to resolve it. We'll post an update here as soon as we have more information.

Our email provider has confirmed this is part of a wider, global issue affecting Microsoft's mail servers, not something specific to Aptem, and Microsoft are actively working to resolve it on their end. We're monitoring the situation closely and will post further updates here as soon as we have more information.

Our vendor has confirmed that the underlying issue has been resolved by Microsoft. We expect it to take some time to fully propagate. We are actively monitoring the situation and will update this page as we have more information.

All emails are sending without delay. We are reviewing all emails that failed and were not resent automatically, to trigger a resend where appropriate.

All emails are sending without delay. We have confirmed that automated re-sending of e-mails will capture all messages during this incident, so none have needed to be triggered for resend.

We are currently investigating an issue retrieving PLR data from the LRS service.

We have identified the cause of the issue and are working to resolve it

We have verified a fix for the issue and applied it to the majority of customers that have reported the issue. The fix does require a short period of downtime, so for remaining customers the issue will be automatically resolved at 1am (15th August)

We are actively investigating the issue.

The incident has self-resolved. The technical team will review logs and conduct an RCA, but degradation has finished.