Aptem experienced a major incident on March 17, 2025 affecting Aptem Apprentice and Aptem Assess and 1 more component, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2025, 09:28 AM UTC
Aptem is currently unable to send emails due to a failure with 3rd party provider. This issue will cause a delay in all e-mails being sent from Aptem, including password reset e-mails. We are waiting for updates from our supplier.
- investigating Mar 17, 2025, 09:29 AM UTC
We are continuing to investigate this issue.
- identified Mar 17, 2025, 10:00 AM UTC
We have confirmed the failure to send emails is due to an outage with our 3rd party provider. We are actively monitoring their status for resolution.
- identified Mar 17, 2025, 01:01 PM UTC
Our 3rd party provider partially resolved the incident, but email delivery is still not guaranteed. We are continuing to actively monitor their status for resolution.
- monitoring Mar 17, 2025, 03:14 PM UTC
Our 3rd party email provider have implemented a fix and we are currently monitoring the situation to confirm resolution.
- resolved Mar 17, 2025, 03:20 PM UTC
The email delivery issue has been resolved. All users should now be able to receive emails from the Aptem Platform.