Aptem incident

Some customers unable to retrieve Microsoft Teams meeting transcripts

Minor Resolved View vendor source →

Aptem experienced a minor incident on August 3, 2026 affecting Communications Connector - Microsoft Teams, lasting 6d 20h. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 12:46 PM UTC
Resolved
Aug 10, 2026, 08:59 AM UTC
Duration
6d 20h
Detected by Pingoru
Aug 03, 2026, 12:46 PM UTC

Affected components

Communications Connector - Microsoft Teams

Update timeline

  1. identified Aug 03, 2026, 12:46 PM UTC

    We're aware that some customers are unable to retrieve Microsoft Teams meeting transcripts within Aptem. This follows a recent change by Microsoft to tenant-level admin controls for transcript access. Affected customers' Microsoft 365 administrators can resolve this by updating a setting in their Teams admin centre; full guidance is available https://support.aptem.co.uk/hc/en-gb/articles/37763090942482-Enabling-Microsoft-Graph-access-to-Teams-meeting-transcripts on our Help Centre. Once this change has been made, the service will return to normal.

  2. resolved Aug 10, 2026, 08:59 AM UTC

    Customers have been notified and the incident is now resolved.