Aprimo experienced a minor incident on July 9, 2026 affecting Productivity, Spend, and Campaign and Report Distribution (EU Production), lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 11:20 AM UTC
Aprimo is currently investigating an issue impacting Productivity Management Performance. Customers may experience degraded performance. This issue is impacting EU region, Production environments. Aprimo teams are actively investigating. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Release Notes Customer Support
- investigating Jul 09, 2026, 11:20 AM UTC
Aprimo is currently investigating an issue impacting Productivity Management Performance. Customers may experience degraded performance. This issue is impacting EU region, Production environments. Aprimo teams are actively investigating.
- investigating Jul 09, 2026, 12:33 PM UTC
Aprimo has taken mitigation steps and is observing service restoration. Aprimo teams are actively investigating to identify the root cause. July 9, 2026 07:20 EDT
- investigating Jul 09, 2026, 12:33 PM UTC
Aprimo has taken mitigation steps and is observing service restoration. Aprimo teams are actively investigating to identify the root cause.
- resolved Jul 09, 2026, 02:56 PM UTC
Mitigation actions have successfully restored performance across the affected EU-hosted environments. Service levels have returned to normal, and we continue to monitor the platform closely with no current indications of customer impact. A summary of our findings and any resulting corrective actions will be shared through active Product Support cases once the root cause analysis is complete. Thank you for your patience. July 9, 2026 08:33 EDT