Aprimo Outage History

Started Aug 26, 2026, 03:21 PM UTC· resolved Aug 27, 2026, 03:29 PM UTC

1. investigating Aug 26, 2026, 03:21 PM UTC

   Aprimo is currently investigating a partial service disruption impacting the display of file previews and downloads of assets. This issue is impacting all regions. Aprimo teams are actively investigating and will provide another update by 12:30 pm EST. Please check our status page for updates, or subscribe from our web page to get automatic updates. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Release Notes Customer Support

2. investigating Aug 26, 2026, 03:21 PM UTC

   Aprimo is currently investigating a partial service disruption impacting the display of file previews and downloads of assets. This issue is impacting all regions. Aprimo teams are actively investigating and will provide another update by 12:30 pm EST. Please check our status page for updates, or subscribe from our web page to get automatic updates.

3. identified Aug 26, 2026, 04:28 PM UTC

   Aprimo has identified the cause of the issue impacting asset previews and downloads, and is taking mitigation steps. Customers may continue to experience asset previews fail to load and downloads fail to complete in the meantime. The issue is impacting all regions. Our teams are actively working toward resolution and will provide another update by approximately 2 pm EST. August 26, 2026 11:21 EDT

4. identified Aug 26, 2026, 04:28 PM UTC

   Aprimo has identified the cause of the issue impacting asset previews and downloads, and is taking mitigation steps. Customers may continue to experience asset previews fail to load and downloads fail to complete in the meantime. The issue is impacting all regions. Our teams are actively working toward resolution and will provide another update by approximately 2 pm EST.

5. identified Aug 26, 2026, 06:12 PM UTC

   Aprimo has identified an expanded scope for this incident, which now includes attachments in Productivity Management. Mitigation actions are underway to address the partial service disruption affecting file previews and downloads of assets and attachments. This issue is affecting all regions. Aprimo teams are actively working toward a resolution and will provide another update by 4:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications. August 26, 2026 12:28 EDT

6. identified Aug 26, 2026, 06:12 PM UTC

   Aprimo has identified an expanded scope for this incident, which now includes attachments in Productivity Management. Mitigation actions are underway to address the partial service disruption affecting file previews and downloads of assets and attachments. This issue is affecting all regions. Aprimo teams are actively working toward a resolution and will provide another update by 4:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications.

7. identified Aug 26, 2026, 08:00 PM UTC

   Aprimo continues to implement mitigation measures for the partial service disruption affecting file previews and downloads of assets and attachments across Digital Asset Management (DAM) and Productivity Management. This issue is affecting all regions. Our teams are actively working toward a resolution and will provide another update by 6:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications. August 26, 2026 14:12 EDT

8. identified Aug 26, 2026, 08:00 PM UTC

   Aprimo continues to implement mitigation measures for the partial service disruption affecting file previews and downloads of assets and attachments across Digital Asset Management (DAM) and Productivity Management. This issue is affecting all regions. Our teams are actively working toward a resolution and will provide another update by 6:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications.

9. identified Aug 26, 2026, 10:31 PM UTC

   Aprimo has made progress on mitigation efforts and can confirm that customers are beginning to observe a return to expected functionality for files previously affected by this disruption. This issue is affecting all regions. Our teams continue to work toward a full resolution and will provide another update by approximately 8:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications. August 26, 2026 16:00 EDT

10. identified Aug 26, 2026, 10:31 PM UTC

    Aprimo has made progress on mitigation efforts and can confirm that customers are beginning to observe a return to expected functionality for files previously affected by this disruption. This issue is affecting all regions. Our teams continue to work toward a full resolution and will provide another update by approximately 8:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications.

11. identified Aug 26, 2026, 11:50 PM UTC

    Aprimo continues to move mitigation efforts forward. As these efforts progress, customers will continue to observe a return to expected functionality for files previously affected by this disruption. This issue is affecting all regions. Our teams remain actively engaged and working toward a full resolution. We will provide another update by 9:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications. August 26, 2026 18:31 EDT

12. identified Aug 26, 2026, 11:50 PM UTC

    Aprimo continues to move mitigation efforts forward. As these efforts progress, customers will continue to observe a return to expected functionality for files previously affected by this disruption. This issue is affecting all regions. Our teams remain actively engaged and working toward a full resolution. We will provide another update by 9:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications.

13. identified Aug 27, 2026, 01:00 AM UTC

    Aprimo continues to move mitigation efforts forward. As these efforts progress, customers will continue to observe a return to expected functionality for files previously affected by this disruption. This issue is affecting all regions. Our teams remain actively engaged and working toward a full resolution. We will provide another update by 11:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications. August 26, 2026 19:50 EDT

14. identified Aug 27, 2026, 01:00 AM UTC

    Aprimo continues to move mitigation efforts forward. As these efforts progress, customers will continue to observe a return to expected functionality for files previously affected by this disruption. This issue is affecting all regions. Our teams remain actively engaged and working toward a full resolution. We will provide another update by 11:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications.

15. identified Aug 27, 2026, 03:32 AM UTC

    Aprimo continues to move mitigation efforts forward. As these efforts progress, customers will continue to observe a return to expected functionality for files previously affected by this disruption. At this time, this issue continues to affect select customer tenants across EU and US regions. Our teams remain actively engaged and working toward a full resolution and will provide an update within the next 4 hours. Please check our status page for updates or subscribe to receive automatic notifications. August 26, 2026 21:00 EDT

16. identified Aug 27, 2026, 03:32 AM UTC

    Aprimo continues to move mitigation efforts forward. As these efforts progress, customers will continue to observe a return to expected functionality for files previously affected by this disruption. At this time, this issue continues to affect select customer tenants across EU and US regions. Our teams remain actively engaged and working toward a full resolution and will provide an update within the next 4 hours. Please check our status page for updates or subscribe to receive automatic notifications.

17. monitoring Aug 27, 2026, 11:50 AM UTC

    Mitigation steps have been completed and Aprimo is observing service restoration across all regions. All files for the AU region were restored by 15:32 UTC on August 27. All files for the EU and US regions were restored by 05:30 UTC on August 27. At this time, customers should no longer experience issues accessing previously affected files. Validation checks are running and Aprimo is reviewing results as they complete per tenant, taking action on any inconsistencies found. August 26, 2026 23:32 EDT

18. monitoring Aug 27, 2026, 11:50 AM UTC

    Mitigation steps have been completed and Aprimo is observing service restoration across all regions. All files for the AU region were restored by 15:32 UTC on August 27. All files for the EU and US regions were restored by 05:30 UTC on August 27. At this time, customers should no longer experience issues accessing previously affected files. Validation checks are running and Aprimo is reviewing results as they complete per tenant, taking action on any inconsistencies found.

19. resolved Aug 27, 2026, 03:29 PM UTC

    The issue impacting file previews and downloads of assets and attachments across DAM and Productivity Management has been resolved. Aprimo has confirmed normal service operation and is no longer observing customer impact. A root cause analysis is underway. Customers with active Product Support cases will receive a summary of our findings through those cases. August 27, 2026 07:50 EDT

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Started Jul 09, 2026, 11:20 AM UTC· resolved Jul 09, 2026, 02:56 PM UTC

1. investigating Jul 09, 2026, 11:20 AM UTC

   Aprimo is currently investigating an issue impacting Productivity Management Performance. Customers may experience degraded performance. This issue is impacting EU region, Production environments. Aprimo teams are actively investigating. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Release Notes Customer Support

2. investigating Jul 09, 2026, 11:20 AM UTC

   Aprimo is currently investigating an issue impacting Productivity Management Performance. Customers may experience degraded performance. This issue is impacting EU region, Production environments. Aprimo teams are actively investigating.

3. investigating Jul 09, 2026, 12:33 PM UTC

   Aprimo has taken mitigation steps and is observing service restoration. Aprimo teams are actively investigating to identify the root cause. July 9, 2026 07:20 EDT

4. investigating Jul 09, 2026, 12:33 PM UTC

   Aprimo has taken mitigation steps and is observing service restoration. Aprimo teams are actively investigating to identify the root cause.

5. resolved Jul 09, 2026, 02:56 PM UTC

   Mitigation actions have successfully restored performance across the affected EU-hosted environments. Service levels have returned to normal, and we continue to monitor the platform closely with no current indications of customer impact. A summary of our findings and any resulting corrective actions will be shared through active Product Support cases once the root cause analysis is complete. Thank you for your patience. July 9, 2026 08:33 EDT

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