Appspace experienced a minor incident on August 28, 2025 affecting Public Cloud Environment, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Public Cloud Environment
Update timeline
- investigating Aug 28, 2025, 03:36 PM UTC
We are seeing some loss of communication for devices showing loss of connection for public cloud customers. Currently investigating scale of impact and fix.
- identified Aug 28, 2025, 04:32 PM UTC
We have identified the issue and are applying a fix. We will update again once fix has been fully implemented.
- monitoring Aug 28, 2025, 05:02 PM UTC
The fix has been fully implemented and communication to devices has been restored. We will continue to monitor the situation to verify device communication status.
- resolved Aug 28, 2025, 06:21 PM UTC
The fix has continued to hold, the issue is resolved.