Public Cloud Performance Degradation

Update timeline

1. investigating Apr 28, 2026, 05:11 PM UTC

   We are currently experiencing an outage affecting our public clouds. Some or all services may be unavailable or responding slowly. Our team is actively investigating.

2. monitoring Apr 28, 2026, 07:05 PM UTC

   We have implemented a fix and are continuing to monitor

3. investigating Apr 29, 2026, 01:27 PM UTC

   We have noticed this issue reoccurring with intermittent login failures. We are continuing to investigate

4. investigating Apr 29, 2026, 04:10 PM UTC

   We are still activity investigating this issue.

5. monitoring Apr 29, 2026, 05:13 PM UTC

   We have deployed a fix that has improved overall performance. Some slowness may still be observed, and our team continues to monitor and investigate.

6. monitoring Apr 30, 2026, 03:01 PM UTC

   Our team is continuing to implement fixes to address the ongoing performance issues. Some slowness may still be observed during this time.

7. monitoring May 01, 2026, 02:14 PM UTC

   We are continuing to work on resolving the ongoing performance issues. Some slowness may still be observed. We will share another update as soon as more progress has been made.

8. identified May 01, 2026, 04:12 PM UTC

   Our Engineering team is continuing to work to solve the underlying performance issue that is impacting Public Cloud. We will continue to provide updates and once we have an ETA for resolution, we will update accordingly.

9. monitoring May 01, 2026, 05:19 PM UTC

   The Public Cloud Platform performance is improving, and our Engineering team is continuing to work to further improve performance.

10. monitoring May 01, 2026, 06:04 PM UTC

    We are continuing to monitor for any further issues.

11. monitoring May 01, 2026, 06:05 PM UTC

    Performance has returned for Public Cloud. Both the Cloud Platform and Engineering team are monitoring to ensure performance continues.