AppFollow incident

Issues with Data Collection and Display - Channel Analytics page

Major Resolved View vendor source →

AppFollow experienced a major incident on March 31, 2025 affecting ASO and ASO, lasting 48d 20h. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 05:26 PM UTC
Resolved
May 19, 2025, 02:09 PM UTC
Duration
48d 20h
Detected by Pingoru
Mar 31, 2025, 05:26 PM UTC

Affected components

ASOASO

Update timeline

  1. investigating Mar 31, 2025, 05:26 PM UTC

    Data collection and display for both Android and iOS apps has ben facing issues, starting around March 23rd until now. Our team is already aware of the issue, and investigating the root cause.

  2. identified Apr 14, 2025, 01:55 PM UTC

    Android data collection has been successfully restored. The issue with iOS data is still ongoing and has been traced to a 3rd-party service. We’re in contact with them and will provide updates as we learn more.

  3. resolved May 19, 2025, 02:09 PM UTC

    Issue has been resolved on iOS side.