Appcues experienced a major incident on October 6, 2026 affecting Workflow Processing, lasting 9h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Workflow Processing
Update timeline
- identified Oct 06, 2026, 10:16 AM UTC
Email sending for Appcues Workflows is delayed. We have identified the issue and are working on a fix.
- monitoring Oct 06, 2026, 10:48 AM UTC
The underlying issue is fixed and emails are processing correctly again. We are working through a backlog of delayed messages.
- resolved Oct 06, 2026, 01:09 PM UTC
Delayed messages have been processed. All systems operating normally.