AppCheck NG Outage History
AppCheck NG degraded · 2 active incidents View live status →Pingoru has recorded 51 incidents for AppCheck NG: 29 in the last 12 months and 9 in the last 90 days.
Incidents, newest first
Major December 1, 2025 Some scans have failed and been restarted 7h 6m Web App Scanner, Infrastructure Scanner
Started Dec 01, 2025, 10:01 AM UTC· resolved Dec 01, 2025, 05:08 PM UTC
- investigating Dec 01, 2025, 10:01 AM UTC
We are investigating an issue with scan hubs in one of our datacentres – some scans running in this datacentre are failing. We are currently investigating the issue and restarting affected scans where possible.
- monitoring Dec 01, 2025, 11:56 AM UTC
We have identified a cause for this issue and implemented a solution. We are currently restarting the affected scans and monitoring to confirm that the issue is resolved. Please note that scans restarted this way will still honour scan window settings.
- resolved Dec 01, 2025, 05:08 PM UTC
This incident has been resolved.
Minor November 13, 2025 Service Degradation - Public Scan Hubs –
Started Nov 13, 2025, 09:02 AM UTC· resolved Nov 13, 2025, 09:02 AM UTC
- resolved Nov 13, 2025, 10:38 AM UTC
We experienced a minor outage this morning between approximately 09:02 to 09:10 which led to several scans stopping unexpectedly. These scans have subsequently been restarted. The root cause for this is currently being investigated.
Notice October 8, 2025 Failures occured in Single Page Application scanner 18h 30m
Started Oct 08, 2025, 04:30 PM UTC· resolved Oct 09, 2025, 11:00 AM UTC
- resolved Oct 08, 2025, 02:16 PM UTC
An issue has been detected beginning at 2025-10-07 17:30, resolved at 2025-10-08 12:00 BST. The issue affected our Single Page Application scanning and crawling engine. Scans of Single Page Applications (SPAs) which were started during this time may have missing results. Infrastructure scans, API scans and traditional web application scans should have minimal to no impact. We recommend re-running affected SPA scans.
Notice October 7, 2025 Delay publishing new vulnerability data –
Started Oct 07, 2025, 07:00 AM UTC· resolved Oct 07, 2025, 07:00 AM UTC
- resolved Oct 07, 2025, 02:52 PM UTC
Due to a technical issue, AppCheck's 'VulnFeed' service was not able to publish up-to-date vulnerability data to the Scan Portal and Detections services starting 8am October 7th. As a result, customers may have experienced a lag in seeing newly published vulnerabilities appear in either service. The issue was detected internally via Appcheck's standard service monitoring. This issue has now been resolved via code deployment as of 1pm on October 7th, and extra checks put in place to prevent reoccurrence.
Notice October 2, 2025 Scan Starting Delay –
Started Oct 02, 2025, 10:00 PM UTC· resolved Oct 02, 2025, 10:00 PM UTC
- resolved Oct 03, 2025, 01:06 PM UTC
An issue occurred which caused a failure in a number of scans in the process starting between 11pm on Thursday the 3rd of October until 1pm on Friday the 3rd of October. The issue has been resolved and the affected scans have been successfully started. No further action is required.
Notice September 26, 2025 Intermittent slow performance for AppCheck Portal 3h 2m AppCheck UI
Started Sep 26, 2025, 08:47 AM UTC· resolved Sep 26, 2025, 11:50 AM UTC
- investigating Sep 26, 2025, 08:47 AM UTC
We are investigating an issue causing intermittent performance problems for some users of the AppCheck Portal.
- monitoring Sep 26, 2025, 10:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2025, 11:50 AM UTC
This incident has been resolved.
Major July 11, 2025 Failure responses from AppCheck API 4h 9m AppCheck API (Application Programming Interface)
Started Jul 11, 2025, 09:15 AM UTC· resolved Jul 11, 2025, 01:24 PM UTC
- identified Jul 11, 2025, 09:15 AM UTC
We have identified an issue causing certain requests to AppCheck's API to fail. The root cause has been identified are we aim to release a fix shortly.
- monitoring Jul 11, 2025, 10:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 11, 2025, 01:24 PM UTC
This incident has been resolved.
Minor July 10, 2025 AppCheck Portal Presenting Incorrect Licence Expiry Date 6h 6m AppCheck UI
Started Jul 10, 2025, 08:29 AM UTC· resolved Jul 10, 2025, 02:36 PM UTC
- identified Jul 10, 2025, 08:29 AM UTC
Users who log in to the AppCheck Portal may be presented with an incorrect Licence Expiry warning. This issue should be resolved shortly, and does not effect functionality.
- identified Jul 10, 2025, 09:00 AM UTC
Users affected by this issue may find they are unable to start scans. We are preparing a solution to this issue and hope to release this shortly.
- identified Jul 10, 2025, 09:49 AM UTC
This issue has been resolved for the majority of affected users. We are reviewing the outstanding affected users.
- monitoring Jul 10, 2025, 11:00 AM UTC
This issue has now been resolved. We are monitoring to confirm.
- resolved Jul 10, 2025, 02:36 PM UTC
This incident has been resolved.
Major July 10, 2025 SSO users unable to log in to AppCheck Portal 6h 8m AppCheck UI
Started Jul 10, 2025, 08:27 AM UTC· resolved Jul 10, 2025, 02:35 PM UTC
- identified Jul 10, 2025, 08:27 AM UTC
Organisations who use Single Sign-On (SSO) to access the AppCheck Portal are currently unable to log in. We have identified the cause of the issue and are preparing a fix. Scheduled and running scans are not affected.
- identified Jul 10, 2025, 08:29 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 10, 2025, 11:01 AM UTC
This issue has been resolved. We are monitoring to confirm.
- monitoring Jul 10, 2025, 11:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2025, 02:35 PM UTC
This incident has been resolved.
Minor July 4, 2025 AppCheck Portal intermittently unavailable –
Started Jul 04, 2025, 02:18 PM UTC· resolved Jul 04, 2025, 02:18 PM UTC
- resolved Jul 04, 2025, 02:18 PM UTC
For a brief period this afternoon the AppCheck Portal presented an error message to some users. Running scans were not affected. The issue has now been resolved.
Minor May 28, 2025 Report generation errors for some result sets 2d 10h Reporting Engine
Started May 28, 2025, 11:01 AM UTC· resolved May 30, 2025, 09:15 PM UTC
- identified May 28, 2025, 11:01 AM UTC
We are investigating an issue with reporting generation failing for a number of specific result sets and report types. We have identified the cause and hope to have a fix released shortly.
- monitoring May 28, 2025, 11:15 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 28, 2025, 11:15 AM UTC
We are continuing to monitor for any further issues.
- investigating May 28, 2025, 03:44 PM UTC
While some affected reports can now be generated, we are aware that a subset are still failing. We are investigating this ongoing issue.
- resolved May 30, 2025, 09:15 PM UTC
This incident has been resolved.
Major May 16, 2025 Signing in to the AppCheck Portal using SSO 29m AppCheck UI
Started May 16, 2025, 09:24 AM UTC· resolved May 16, 2025, 09:53 AM UTC
- investigating May 16, 2025, 09:24 AM UTC
We are investigating an issue which is preventing some users logging in to AppCheck using Single Sign-On (SSO).
- investigating May 16, 2025, 09:53 AM UTC
This issue has now been resolved
- resolved May 16, 2025, 09:53 AM UTC
This incident has been resolved.
Critical May 8, 2025 Service Outage: Scanner Portal 14m AppCheck UI
Started May 08, 2025, 07:45 AM UTC· resolved May 08, 2025, 07:59 AM UTC
- investigating May 08, 2025, 07:45 AM UTC
AppCheck are currently investigating an issue preventing users from logging into the AppCheck portal. Scheduled scans are still running as expected, however, users cannot log in to view or manage current running scans.
- resolved May 08, 2025, 07:59 AM UTC
The incident has been resolved and users can once again log into AppCheck
Minor January 16, 2025 Delay starting scans –
Started Jan 16, 2025, 04:00 PM UTC· resolved Jan 16, 2025, 04:00 PM UTC
- resolved Jan 16, 2025, 04:00 PM UTC
We are aware of an incident that has occurred briefly on two occasions today causing a delay starting scans. Affected scans show a warning advising no hubs were available and that the scans were queued. The incidents were resolved after a short time and affected scans commenced running. We are investigating the root cause.
Major January 7, 2025 Some scans are failing to start at their scheduled times 20h 50m Scan Schedular
Started Jan 07, 2025, 12:43 PM UTC· resolved Jan 08, 2025, 09:34 AM UTC
- investigating Jan 07, 2025, 12:43 PM UTC
We are currently investigating an issue causing the scan scheduling service to fail. While this issue is ongoing some scheduled scans will fail to start automatically. Until this issue is resolved you may wish to manually review your scans after their scheduled start times and start them manually if they have not started automatically.
- monitoring Jan 07, 2025, 01:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 08, 2025, 09:34 AM UTC
This incident has been resolved.
Major December 11, 2024 Slow responses and intermittent error messages in AppCheck Portal 3h 11m AppCheck UI
Started Dec 11, 2024, 10:50 AM UTC· resolved Dec 11, 2024, 02:02 PM UTC
- investigating Dec 11, 2024, 10:50 AM UTC
We investigating an issue affecting the loading of certain pages in the AppCheck portal for some users. This is not affecting scheduled or running scans.
- investigating Dec 11, 2024, 11:08 AM UTC
Service has been restored and we are investigating the root cause of this issue.
- resolved Dec 11, 2024, 02:02 PM UTC
This incident has been resolved.
Major November 18, 2024 Service Outage: Scan Creation 25m AppCheck UI
Started Nov 18, 2024, 09:47 AM UTC· resolved Nov 18, 2024, 10:13 AM UTC
- investigating Nov 18, 2024, 09:47 AM UTC
AppCheck are currently investigating an issue with creating new scans.
- resolved Nov 18, 2024, 10:13 AM UTC
The incident has been resolved, and new scans can once again be created