Apollo.io incident

Degraded performance for Mixed Enrichment API

Resolved after 5 hours 17 minutes, affecting Apollo Main Site (app.apollo.io) and Apollo Main Site (Background Jobs Latency) and 1 more, on April 17, 2026.

investigating Apr 17, 2026, 02:59 PM UTC

We’ve implemented a fix for the issue affecting the Mixed Enrichment API and are currently rolling it out to production. A small subset of users may continue to experience delayed enrichments while the rollout is in progress. Once the deployment is complete, we’ll monitor the service closely to confirm the issue is fully resolved.

Started
Apr 17, 2026, 01:06 PM UTC
Resolved
Apr 17, 2026, 06:23 PM UTC
Duration
5h 17m
Detected by Pingoru
Apr 17, 2026, 01:06 PM UTC

Affected components

Apollo Main Site (app.apollo.io)Apollo Main Site (Background Jobs Latency)Apollo Main Site (Mobile Number Fulfillment Latency)Apollo Main Site (Payment Gateway)Apollo Main Site (www.apollo.io)Apollo Main Site (Email Sending Latency)Apollo Main Site (Email Request Fulfillment Latency)

Update timeline

  1. investigating Apr 17, 2026, 01:06 PM UTC

    We’ve identified an issue affecting the Mixed Enrichment API. A small subset of users may experience delayed enrichments at this time. Our team is actively working on a fix and we’ll share another update as soon as we have more information.

  2. investigating Apr 17, 2026, 02:59 PM UTC

    We’ve implemented a fix for the issue affecting the Mixed Enrichment API and are currently rolling it out to production. A small subset of users may continue to experience delayed enrichments while the rollout is in progress. Once the deployment is complete, we’ll monitor the service closely to confirm the issue is fully resolved.

  3. resolved Apr 17, 2026, 06:23 PM UTC

    This is mitigated now

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