Apollo GraphQL incident

Support ticket creation unavailable from Studio UI

Minor Resolved View vendor source →
Started
Apr 27, 2026, 10:29 AM UTC
Resolved
Apr 27, 2026, 10:29 AM UTC
Duration
—
Detected by Pingoru
Apr 27, 2026, 10:29 AM UTC

Update timeline

  1. investigating Apr 27, 2026, 08:34 AM UTC

    Status: Investigating Opening a ticket using the Contact Support button on the studio.apollographql.com "studio.apollographql.com": http://studio.apollographql.com site itself is currently failing. Support tickets can still be created through our support.apollographql.com "support.apollographql.com": http://support.apollographql.com portal, or via our support@ email address on the apollographql.com domain.

  2. monitoring Apr 27, 2026, 08:48 AM UTC

    Status: Monitoring Support ticket opening functionality has been restored to Studio’s “Contact Support” functionality in the UI. We have mitigated the failures and will monitor before marking as resolved.

  3. resolved Apr 27, 2026, 10:29 AM UTC

    Status: Resolved We have observed sustained restored functionality in our Studio-initiated support ticket form and are marking this as fully resolved.

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