Apollo GraphQL incident

Router Licensing impacting multiple customers

Resolved after 3 hours 4 minutes, on June 1, 2026.

resolved Jun 01, 2026, 11:39 AM UTC

After extended monitoring, we have confirmed that the issue is resolved. Post-incident action items will continue after the end of the incident. As with all incidents, we will be conducting an internal post-mortem. We appreciate your patience.

Started
Jun 01, 2026, 08:35 AM UTC
Resolved
Jun 01, 2026, 11:39 AM UTC
Duration
3h 4m
Detected by Pingoru
Jun 01, 2026, 08:35 AM UTC

Update timeline

  1. investigating Jun 01, 2026, 08:35 AM UTC

    Some Router deployments are experiencing issues coming online due to a message around licensing. We are investigating.

  2. investigating Jun 01, 2026, 09:12 AM UTC

    We are continuing to investigate.

  3. monitoring Jun 01, 2026, 09:54 AM UTC

    We have seen recovery for about 50 minutes now and we are continuing to monitor the recovery. If you find that you are impacted by a licensing message on Router startup, please open a ticket with our support team.

  4. resolved Jun 01, 2026, 11:39 AM UTC

    After extended monitoring, we have confirmed that the issue is resolved. Post-incident action items will continue after the end of the incident. As with all incidents, we will be conducting an internal post-mortem. We appreciate your patience.

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