Aplos Outage History

We are currently experiencing an issue preventing users from accessing the platform. Users attempting to log in may encounter an SSL certificate error. Our team is actively investigating and working to restore access as quickly as possible

We are continuing to investigate this issue.

We have received reports that users are experiencing time-out errors when attempting to access the Aplos log-in page, the team are actively investigating.

We have identified an issue where navigating to Donations > Events results in a blank page. We are actively working to resolve this.

Certain organizations have no visibility of the footer buttons at the bottom of the Register's `Create a Payment` or `Create a Deposit` screens, which normally allow them to cancel or save their transaction. The team is actively investigating and has discovered a workaround in the meantime: from the `Amount` field, press 'TAB' on your keyboard twice. This will cause the buttons to become available again, allowing you to save your transactions.

We are aware of an issue affecting email delivery to Outlook and Hotmail recipients. Our team is actively investigating the cause and working to restore normal delivery as quickly as possible. We will provide updates as we have them.

Following the fix that was implemented to resolve failed deliveries to Microsoft addresses, many backlog messages were sent at once. This created a small window in which messages sent to non-Microsoft addresses also failed. We quickly made an additional fix, and are seeing messages be delivered again. Microsoft address recipients may still see some impact, and our team continues to investigate.

We are currently investigating an issue where some users are not able to see the Register transactions or reports on the main reports page. We are continuing to investigate this issue.

We are currently investigating an issue where the Register page is down. The engineering team are investigating the issue.

We are continuing to investigate this issue.