Aplos Outage History
Aplos is up right nowPingoru has recorded 51 incidents for Aplos: 22 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 6 of 720 (1%) |
| May 2026 | 1 | 3 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 21 of 744 (3%) |
| September 2026 | 1 | 6 of 720 (1%) |
| October 2026 | 1 | 7 of 587 (1%) |
Incidents, newest first
Notice August 5, 2025 Certain Organizations unable to post Deposits in the new Register –
Started Aug 05, 2025, 09:00 PM UTC· resolved Aug 05, 2025, 09:00 PM UTC
- resolved Aug 06, 2025, 06:49 PM UTC
Following our release of the new Register experience yesterday, Organizations may have been unable to add Deposits based on the presence of a setting pertaining to an unrelated feature. Our team detected the issue first thing this morning and prepared a fix which was released around 11am PT.
Critical July 17, 2025 Google log-in and registration for Aplos intermittently unavailable 3h 29m Full System
Started Jul 17, 2025, 05:08 PM UTC· resolved Jul 17, 2025, 08:38 PM UTC
- monitoring Jul 17, 2025, 05:08 PM UTC
The team became aware that Google log-ins and registrations for Aplos using Google were returning an error. The issue has seemed to resolve itself but we are continuing to monitor.
- resolved Jul 17, 2025, 08:38 PM UTC
We have not received any further reports of issues with Google log-in or registration, and feel this incident is resolved.
Notice July 14, 2025 Users unable to load Bank Reconciliation account list –
Started Jul 14, 2025, 10:00 AM UTC· resolved Jul 14, 2025, 10:00 AM UTC
- resolved Jul 14, 2025, 04:26 PM UTC
Our internal monitoring led us to discover an issue this morning that was preventing a small number of users from fully loading the Bank Reconciliation screen. We quickly identified the issue and deployed a fix, and expect the matter to be fully resolved as of 9:15am PT.
Major July 10, 2025 Users are unable to authenticate with PEX 8d 4h Accounting
Started Jul 10, 2025, 06:35 PM UTC· resolved Jul 18, 2025, 10:49 PM UTC
- investigating Jul 10, 2025, 06:35 PM UTC
We have discovered an issue that has been preventing users from authenticating (or re-authenticating) with PEX. The team are beginning their investigations.
- investigating Jul 11, 2025, 01:44 AM UTC
Our investigations will continue into tomorrow, as we are now communicating with the PEX team to help track down the source of this issue. Please note that many users who are already connected to PEX are not seeing any issues, this only affect those attempting to connect for the first time and a small number of connections that are expired and trying to re-authenticate.
- identified Jul 14, 2025, 04:23 PM UTC
The team are preparing to apply a fix, and we'll announce here as soon as it's live and continue to monitor to ensure new and re-authenticating users can connect to PEX properly.
- identified Jul 17, 2025, 08:41 PM UTC
The team have determined that the changes we intend to implement to resolve this PEX issues may impact other Aplos integrated services. To avoid causing greater impact to those services, we are performing extensive testing on the solution before launching it. We hope to have an update soon on when the fix will be live, and will verify that new PEX connections can be created.
- resolved Jul 18, 2025, 10:49 PM UTC
This should now be resolved and all users should be able to log into PEX.
Major July 3, 2025 Transactions which previously had Tags are no longer displaying their Tags 8h 21m Reports
Started Jul 03, 2025, 06:26 PM UTC· resolved Jul 04, 2025, 02:48 AM UTC
- investigating Jul 03, 2025, 06:26 PM UTC
The team are aware of this issue and actively investigating.
- investigating Jul 03, 2025, 08:47 PM UTC
We have learned that even Transactions created today are losing their assigned Tags. The team is still investigating for the source of the issue.
- monitoring Jul 03, 2025, 11:54 PM UTC
The team has discovered the cause of the Transaction-line Tags being removed, and applied a fix to prevent it from happening again. Any transaction with lines containing tags applied before ~8:20am PT on 07/03/2025 will be restored. Tags applied after that time today may have lost their lines' associations with those tags and will need re-applied.
- resolved Jul 04, 2025, 02:48 AM UTC
As of ~6:30pm PT, all Transaction-line Tags that were created before this incident began have been restored.
Major June 20, 2025 Bank Reconciliation 8h 18m Accounting
Started Jun 20, 2025, 03:36 PM UTC· resolved Jun 20, 2025, 11:55 PM UTC
- investigating Jun 20, 2025, 03:36 PM UTC
We have identified an issue that is causing the bank reconciliation page to be unavailable to customers
- investigating Jun 20, 2025, 03:38 PM UTC
We are continuing to investigate this issue.
- identified Jun 20, 2025, 05:35 PM UTC
We have identified the issue and have deployed a fix. Refreshing the browser should get the bank reconciliation page to load again.
- identified Jun 20, 2025, 05:36 PM UTC
We will continue to monitor the bank reconciliation page for any more issues.
- monitoring Jun 20, 2025, 05:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 20, 2025, 11:55 PM UTC
This incident has been resolved.
Critical June 12, 2025 A global Google outage may be creating issues with Donation Forms and WebBuilder pages 20h 51m Payment Processing
Started Jun 12, 2025, 06:35 PM UTC· resolved Jun 13, 2025, 03:27 PM UTC
- investigating Jun 12, 2025, 06:35 PM UTC
Aplos relies on certain Google services for Donation Forms, payment processing, and our WebBuilder pages, and they may present failures until the outage is resolved.
- monitoring Jun 12, 2025, 07:09 PM UTC
We have implemented a temporary workaround and payments submitted through Donation Forms should be working again. The team will continue monitoring the Google outage and let you know when all affected services have returned to normal.
- resolved Jun 13, 2025, 03:27 PM UTC
Google services are now back to working as normal.
Major June 10, 2025 Report Data Visualizer is unavailable 20h Reports
Started Jun 10, 2025, 06:45 PM UTC· resolved Jun 11, 2025, 02:45 PM UTC
- identified Jun 10, 2025, 06:45 PM UTC
We have identified an issue that is preventing the use of the Report Data Visualizer, and will provide updates as they become available.
- resolved Jun 11, 2025, 02:45 PM UTC
The Report Data Visualizer is once again operational.
Major June 10, 2025 Certain system emails (such as Donation Notifications to Merchants) have not been sending 6m Payment Processing
Started Jun 10, 2025, 05:10 PM UTC· resolved Jun 10, 2025, 05:17 PM UTC
- investigating Jun 10, 2025, 05:10 PM UTC
Since ~8:40pm PT on 06/09/2025, certain system emails have not been sending to Organizations who have them enabled. Some examples include notifications sent to Merchants concerning events with their Donations.
- resolved Jun 10, 2025, 05:17 PM UTC
This incident has been resolved. Emails which did not send since the issue began will slowly be re-processed, and should be delivered shortly.
Major June 5, 2025 Certain Contributions cannot be edited and Contributions created via the Aplos API may fail 4h 45m API, Accounting
Started Jun 05, 2025, 09:10 PM UTC· resolved Jun 06, 2025, 01:56 AM UTC
- investigating Jun 05, 2025, 09:10 PM UTC
Related to yesterday's outage, outstanding issues are making it so certain Contribution records cannot be edited, and Contributions created via the Aplos API will time out and fail. The team is actively investigating these issues.
- identified Jun 05, 2025, 10:06 PM UTC
The issue has identified and a fix is being prepared.
- resolved Jun 06, 2025, 01:56 AM UTC
These issues have been resolved.
Critical June 4, 2025 Aplos pages are down 39m
Started Jun 04, 2025, 05:16 PM UTC· resolved Jun 04, 2025, 05:56 PM UTC
- investigating Jun 04, 2025, 05:16 PM UTC
Please be aware that currently Aplos is unavailable. We are working on a solution.
- investigating Jun 04, 2025, 05:19 PM UTC
We are continuing to investigate this issue.
- identified Jun 04, 2025, 05:28 PM UTC
We have identified the issue and are working on deploying the fix.
- identified Jun 04, 2025, 05:46 PM UTC
Login should be working again but the contribution page is still unavailable.
- resolved Jun 04, 2025, 05:56 PM UTC
The issue has been resolved. All pages in Aplos should be available.
Notice May 16, 2025 One-Time Donation Receipts were failing to send for some users since April 25th –
Started May 16, 2025, 07:48 PM UTC· resolved May 16, 2025, 07:48 PM UTC
- resolved May 16, 2025, 07:48 PM UTC
We were recently alerted to an error concerning Online Donation Receipts (for One-Time donations only, not Recurring) and have discovered that they were not being sent to certain donors. Many donors did still receive this email, the issue was only intermittent. We have now resolved that issue and all Donation Receipts are sending again without error. Please note that Donation Receipts which failed to send during this time cannot be re-sent. We encourage donors to access their MyAplos portal and print a Contribution Statement report if they need proof of payment.
Major April 21, 2025 Online donations aren't creating deposits in their designated account registers 17h 40m Accounting
Started Apr 21, 2025, 10:20 PM UTC· resolved Apr 22, 2025, 04:01 PM UTC
- investigating Apr 21, 2025, 10:20 PM UTC
The team is aware of the issue and actively investigating.
- monitoring Apr 22, 2025, 12:32 AM UTC
A fix has been implemented for this issue. It might take a while for the deposits to show in Aplos. We will continue to monitor.
- resolved Apr 22, 2025, 04:01 PM UTC
The fix was applied and all fully-processed Donations should now be posted to their appropriate registers.
Major March 31, 2025 Unable to Pay Bills 21h 25m Bill Pay, Accounting
Started Mar 31, 2025, 05:57 PM UTC· resolved Apr 01, 2025, 03:23 PM UTC
- identified Mar 31, 2025, 05:57 PM UTC
The team has identified an issue affecting the ability to pay Accounts Payable (Bill) items. We are working on implementing a fix.
- identified Mar 31, 2025, 08:15 PM UTC
We have identified a work around of using the tab key three times. We expect to have a fix in the next 30 mins.
- monitoring Mar 31, 2025, 08:52 PM UTC
A fix has been deployed for the buttons and we will continue to investigate general styling issues.
- resolved Apr 01, 2025, 03:23 PM UTC
This incident has been resolved.
Critical March 25, 2025 Degraded Performance 9h 51m Full System
Started Mar 25, 2025, 06:51 PM UTC· resolved Mar 26, 2025, 04:43 AM UTC
- investigating Mar 25, 2025, 06:51 PM UTC
We are currently investigating this issue.
- investigating Mar 25, 2025, 06:56 PM UTC
We're currently investigating an issue that is preventing use of Login Page. Users may encounter issues trying to accessing aplos when trying to log in.
- monitoring Mar 25, 2025, 07:05 PM UTC
The issues have subsided and the team will continue monitoring for stability.
- investigating Mar 25, 2025, 07:56 PM UTC
Issues accessing the login page and slowness across the platform have persisted. We are continuing our investigations.
- monitoring Mar 25, 2025, 09:27 PM UTC
To improve system performance and reliability, we're upgrading this week. We have identified that this performance degradation is related to the upgrade. You may experience brief outages during this time. We appreciate your patience while we prepare for the upgrade. Our team is continuing to monitor.
- resolved Mar 26, 2025, 04:43 AM UTC
This incident has been resolved.
Critical March 16, 2025 Login page unavailable 2h 2m Full System
Started Mar 16, 2025, 10:51 PM UTC· resolved Mar 17, 2025, 12:54 AM UTC
- investigating Mar 16, 2025, 10:51 PM UTC
We are investigating reports of the login page being intermittently unavailable.
- resolved Mar 17, 2025, 12:54 AM UTC
The issues have subsided and the team will continue monitoring for stability.
Notice February 19, 2025 Income Statement report is not loading 15d 18h Reports
Started Feb 19, 2025, 10:23 PM UTC· resolved Mar 07, 2025, 04:27 PM UTC
- investigating Feb 19, 2025, 10:23 PM UTC
We have received reports of extensive loading times and performance issues in the Income Statement report. The team is aware of and actively investigating these issues.
- investigating Feb 19, 2025, 10:49 PM UTC
We have implemented a fix to relieve performance and loading issues with the Income Statement. The team will continue monitoring to ensure stability.
- monitoring Feb 19, 2025, 11:04 PM UTC
The fix is in place and the Income Statement should be accessible again. The team will continue to monitor for issues.
- resolved Mar 07, 2025, 04:27 PM UTC
This incident has been resolved.
Notice February 10, 2025 Login page down and performance issues 1h 6m Full System
Started Feb 10, 2025, 05:15 PM UTC· resolved Feb 10, 2025, 06:22 PM UTC
- investigating Feb 10, 2025, 05:15 PM UTC
We have received reports of the login page being unavailable and intermittently slow loading across Aplos. The team is actively investigating.
- resolved Feb 10, 2025, 06:22 PM UTC
This incident has been resolved.
Notice January 10, 2025 Users are unable to access Bank Integration 3h 45m Plaid, Finicity
Started Jan 10, 2025, 06:56 PM UTC· resolved Jan 10, 2025, 10:42 PM UTC
- investigating Jan 10, 2025, 06:56 PM UTC
We are currently investigating an issue where customers are unable to log into bank integration.
- monitoring Jan 10, 2025, 07:25 PM UTC
We have deployed a fix for this issue . We are continuing to monitor the situation.
- resolved Jan 10, 2025, 10:42 PM UTC
This incident has been resolved.
Notice January 10, 2025 Some users may have faced login issues and performance degradation –
Started Jan 10, 2025, 05:00 PM UTC· resolved Jan 10, 2025, 05:00 PM UTC
- resolved Jan 10, 2025, 05:27 PM UTC
Certain users may have faced errors or extensive loading times while using Aplos for small windows of time. The team has already implemented a fix and all related issues should now be resolved.