Resolved after 2 hours 51 minutes, affecting Video On Demand, on February 18, 2021.
A large peak in traffic occurred in North America and part of this traffic was redirected to Europe to be able to manage it, impacting the performance of this region. Additional cache servers have been deployed in the North American region to support this traffic. The platform is stable again.
Affected components
Update timeline
- identified Feb 18, 2021, 04:40 PM UTC
The delivery for VOD content suffers from slowing down but remains functional. The problem is identified and the solution is already being implemented. Return to normal in approximately 1 hour.
- resolved Feb 18, 2021, 07:31 PM UTC
A large peak in traffic occurred in North America and part of this traffic was redirected to Europe to be able to manage it, impacting the performance of this region. Additional cache servers have been deployed in the North American region to support this traffic. The platform is stable again.
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