Resolved after 1 hour 15 minutes, affecting Web services and Video Player and 1 more, on October 13, 2021.
The issue is resolving, our API services are getting back to normal.
Affected components
Web servicesVideo PlayerVideo On DemandUser space
Update timeline
- investigating Oct 13, 2021, 10:52 AM UTC
Major connectivity issue of one of our hosting providers in EU and CA
- investigating Oct 13, 2021, 10:52 AM UTC
We are continuing to investigate this issue.
- identified Oct 13, 2021, 10:53 AM UTC
The issue is resolving, our API services are getting back to normal.
- resolved Oct 13, 2021, 10:53 AM UTC
The servers are now functional. Customers can use our API. No data was lost.
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