api.video incident

Dashboard issues

Resolved after 1 hour 28 minutes, affecting User space, on October 5, 2023.

resolved Oct 05, 2023, 04:12 PM UTC

Our engineering team has resolved the issue that was causing videos and livestreams not to display on the dashboard. All videos and livestreams are now correctly displayed on the dashboard.

Started
Oct 05, 2023, 02:43 PM UTC
Resolved
Oct 05, 2023, 04:12 PM UTC
Duration
1h 28m
Detected by Pingoru
Oct 05, 2023, 02:43 PM UTC

Affected components

User space

Update timeline

  1. investigating Oct 05, 2023, 02:43 PM UTC

    We are currently experiencing challenges in displaying lists of videos, livestreams, players, and webhooks on our dashboard. Our team is diligently investigating the root cause of this issue. It's important to note that our API calls are functioning normally. We appreciate your understanding and will provide updates as we work to resolve this matter.

  2. identified Oct 05, 2023, 03:28 PM UTC

    We have identified the issue causing problem. It is related to an external library we use. Our team is actively working on implementing a fix, and we anticipate deploying it shortly. Thank you for your patience and understanding as we work to resolve this issue and improve your experience.

  3. resolved Oct 05, 2023, 04:12 PM UTC

    Our engineering team has resolved the issue that was causing videos and livestreams not to display on the dashboard. All videos and livestreams are now correctly displayed on the dashboard.

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