Resolved after 2 days 5 hours, on September 1, 2026.
We will be applying a hotfix to address the Exostar registration issues at 9pm Central time 9/3/2026.
Update timeline
- investigating Sep 01, 2026, 08:00 PM UTC
We are currently investigating an issue with Exostar EPCS registrations. Some users may be unable to order an Exostar hardware token. Please use the Report Bug feature if you encounter an issue with registration. Note that this issue is not affecting EPCS signing, and is not affecting ID.me systems.
- identified Sep 03, 2026, 03:36 PM UTC
We will be applying a hotfix to address the Exostar registration issues at 9pm Central time 9/3/2026.
- resolved Sep 04, 2026, 01:17 AM UTC
This incident has been resolved.
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