ApexEDI Outage History

ApexEDI is up right now

ApexEDI had 4 outages in the last 2 years totaling 95h 22m of downtime — averaging 0.2 incidents per month.

There were 4 ApexEDI outages since October 15, 2025 totaling 95h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.apexedi.com

Major September 3, 2026

Procentive Performance Issues

Detected by Pingoru
Sep 03, 2026, 03:05 PM UTC
Resolved
Sep 04, 2026, 04:03 PM UTC
Duration
1d
Timeline · 2 updates
  1. investigating Sep 03, 2026, 03:05 PM UTC

    We are aware of reports that some users are experiencing performance issues in various areas of the application. Our team is actively investigating and will provide updates as soon as more information becomes available.

  2. resolved Sep 04, 2026, 04:03 PM UTC

    We have completed an update to reconcile payer sequence information in Procentive and ensure records are aligned correctly. This update restored payer sequence data using a system snapshot taken at approximately 2:00 AM CT on September 3, 2026, and was completed on September 4, 2026 at 10:15 AM CT. If your organization made any changes to payer order or sequence for a client between 2:00 AM CT on September 3 and 10:15 AM CT on September 4, those changes may have been reverted by this update and will need to be reviewed and reapplied. Without this review, affected claims could go out with an incorrect payer order, which may lead to rejections or misrouted payments. If you have questions or need help reviewing records, contact our contact our support team at [email protected] or call 877-288-5583 for assistance.

Read the full incident report →

Major September 1, 2026

Exostar Registration Issues

Detected by Pingoru
Sep 01, 2026, 08:00 PM UTC
Resolved
Sep 04, 2026, 01:17 AM UTC
Duration
2d 5h
Timeline · 3 updates
  1. investigating Sep 01, 2026, 08:00 PM UTC

    We are currently investigating an issue with Exostar EPCS registrations. Some users may be unable to order an Exostar hardware token. Please use the Report Bug feature if you encounter an issue with registration. Note that this issue is not affecting EPCS signing, and is not affecting ID.me systems.

  2. identified Sep 03, 2026, 03:36 PM UTC

    We will be applying a hotfix to address the Exostar registration issues at 9pm Central time 9/3/2026.

  3. resolved Sep 04, 2026, 01:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 15, 2025

Phone System Outage

Detected by Pingoru
Oct 15, 2025, 07:07 PM UTC
Resolved
Oct 16, 2025, 12:11 PM UTC
Duration
17h 4m
Timeline · 2 updates
  1. investigating Oct 15, 2025, 07:07 PM UTC

    The third-party application that Ensora Health uses for our phone system is currently experiencing a nationwide outage. We are not able to take calls at this time. Please contact Customer Support through email or chat. We will let you know as soon as phones are operational again. Thank you. In the meantime, please don’t hesitate to contact our team by emailing or reaching out to us via chat we’re here and ready to assist while phone support is being restored.

  2. resolved Oct 16, 2025, 12:11 PM UTC

    This incident has been resolved.

Read the full incident report →