ApexEDI Outage History
ApexEDI is up right nowPingoru has recorded 4 incidents for ApexEDI: 3 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 68 of 720 (9%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Major September 3, 2026 Procentive Performance Issues 1d
Started Sep 03, 2026, 03:05 PM UTC· resolved Sep 04, 2026, 04:03 PM UTC
- investigating Sep 03, 2026, 03:05 PM UTC
We are aware of reports that some users are experiencing performance issues in various areas of the application. Our team is actively investigating and will provide updates as soon as more information becomes available.
- resolved Sep 04, 2026, 04:03 PM UTC
We have completed an update to reconcile payer sequence information in Procentive and ensure records are aligned correctly. This update restored payer sequence data using a system snapshot taken at approximately 2:00 AM CT on September 3, 2026, and was completed on September 4, 2026 at 10:15 AM CT. If your organization made any changes to payer order or sequence for a client between 2:00 AM CT on September 3 and 10:15 AM CT on September 4, those changes may have been reverted by this update and will need to be reviewed and reapplied. Without this review, affected claims could go out with an incorrect payer order, which may lead to rejections or misrouted payments. If you have questions or need help reviewing records, contact our contact our support team at [email protected] or call 877-288-5583 for assistance.
Major September 1, 2026 Exostar Registration Issues 2d 5h
Started Sep 01, 2026, 08:00 PM UTC· resolved Sep 04, 2026, 01:17 AM UTC
- investigating Sep 01, 2026, 08:00 PM UTC
We are currently investigating an issue with Exostar EPCS registrations. Some users may be unable to order an Exostar hardware token. Please use the Report Bug feature if you encounter an issue with registration. Note that this issue is not affecting EPCS signing, and is not affecting ID.me systems.
- identified Sep 03, 2026, 03:36 PM UTC
We will be applying a hotfix to address the Exostar registration issues at 9pm Central time 9/3/2026.
- resolved Sep 04, 2026, 01:17 AM UTC
This incident has been resolved.
Minor December 3, 2025 EyeMed Claims Payer Processing Interruption 2m Partner Integration
Started Dec 03, 2025, 06:35 PM UTC· resolved Dec 03, 2025, 06:38 PM UTC
- identified Dec 03, 2025, 06:34 PM UTC
Important Update for EYEMED providers: How to Submit Your Vision Claims Due to a widespread connectivity issue with EyeMed, we want to ensure you have the most accurate and efficient options for submitting your vision claims. Electronic submission options: For In-Network Providers - In-network providers can submit claims electronically through the EyeMed Provider Website: https://www.eyemed.com/en-us/provider This is the fastest and most efficient method and does not require third-party software. Providers should confirm that their provider portal access is fully set up with the payer before submitting claims. For Members Using Out-of-Network Providers - If you received services from an out-of-network provider, you can request reimbursement using one of the following methods: - Online Submission - Submit an electronic claim form through your Member Web account. - Mail, Fax, or Email - Send your completed claim form and itemized paid receipts to: Mail: First American Administrators, Inc. Attn: OON Claims P.O. Box 8504 Mason, OH 45040-7111 Fax: 866-293-7373 Email: [email protected] Submitting Through Us - You may still choose to submit your claim through our office. However, please note: - Claims submitted through us will be processed as paper claims. - Paper claim processing fees apply. - Processing times may be longer compared to direct electronic submission. For the fastest reimbursement, we encourage using the electronic options listed above.
- identified Dec 08, 2025, 04:00 PM UTC
This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.
- monitoring Dec 08, 2025, 04:01 PM UTC
This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.
- monitoring Dec 09, 2025, 03:24 PM UTC
This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.
- resolved Dec 11, 2025, 03:28 PM UTC
This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.
Notice October 15, 2025 Phone System Outage 17h 4m
Started Oct 15, 2025, 07:07 PM UTC· resolved Oct 16, 2025, 12:11 PM UTC
- investigating Oct 15, 2025, 07:07 PM UTC
The third-party application that Ensora Health uses for our phone system is currently experiencing a nationwide outage. We are not able to take calls at this time. Please contact Customer Support through email or chat. We will let you know as soon as phones are operational again. Thank you. In the meantime, please don’t hesitate to contact our team by emailing or reaching out to us via chat we’re here and ready to assist while phone support is being restored.
- resolved Oct 16, 2025, 12:11 PM UTC
This incident has been resolved.