Resolved after 3 hours 20 minutes, affecting Customer Portal, on July 13, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Customer Portal
Update timeline
- investigating Jul 13, 2026, 08:28 AM UTC
We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.
- identified Jul 13, 2026, 08:42 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 13, 2026, 09:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2026, 11:49 AM UTC
This incident has been resolved.
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