AnyDesk experienced a critical incident on July 13, 2026 affecting Customer Portal, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal
Update timeline
- investigating Jul 13, 2026, 08:28 AM UTC
We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.
- identified Jul 13, 2026, 08:42 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 13, 2026, 09:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2026, 11:49 AM UTC
This incident has been resolved.