Resolved after 21 hours 30 minutes, affecting Anthology Student, on August 25, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 25, 2025, 05:43 PM UTC
We are currently investigating reports of access issues with the Financial Aid Shared Service down. Our team is actively working to identify the root cause and implement a resolution. We will provide updates as more information becomes available.
- investigating Aug 25, 2025, 06:18 PM UTC
We are actively working on a fix. We'll share another update within the next 30 minutes or sooner.
- identified Aug 25, 2025, 06:52 PM UTC
A fix has been applied, and some users may begin to see recovery. We are actively monitoring the situation and will provide more updates within the next 30 minutes.
- monitoring Aug 25, 2025, 06:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2025, 03:13 PM UTC
This incident has been resolved.
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