Ansarada experienced a major incident on February 5, 2025 affecting Documents, lasting 4h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Documents
Update timeline
- investigating Feb 05, 2025, 12:32 PM UTC
We are currently facing an issue with downloading secured Office Documents
- investigating Feb 05, 2025, 01:06 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2025, 01:36 PM UTC
We are continuing to investigate this issue.
- identified Feb 05, 2025, 01:42 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 05, 2025, 02:30 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 05, 2025, 03:44 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 05, 2025, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2025, 05:18 PM UTC
This incident has been resolved.