Ansarada experienced a major incident on February 28, 2025 affecting Documents, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Documents
Update timeline
- identified Feb 28, 2025, 09:32 AM UTC
Secured files download and bulk download are currently experiencing issues. We have identified the issue and are working to resolve it. We will provide an update here in 15 minutes.
- identified Feb 28, 2025, 09:56 AM UTC
We are continuing to work on a fix for this issue.
- identified Feb 28, 2025, 10:10 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 28, 2025, 10:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 28, 2025, 11:31 AM UTC
This incident has been resolved.