Ansarada incident

Secure Office Documents degraded

Major Resolved View vendor source →

Ansarada experienced a major incident on May 20, 2025 affecting Documents, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 07:44 AM UTC
Resolved
May 20, 2025, 08:52 AM UTC
Duration
1h 7m
Detected by Pingoru
May 20, 2025, 07:44 AM UTC

Affected components

Documents

Update timeline

  1. investigating May 20, 2025, 07:44 AM UTC

    Secure Office Documents are currently experiencing issues and we are working to identify and resolve the issue. We will provide an update here in 15 minutes.

  2. identified May 20, 2025, 08:05 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 20, 2025, 08:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 20, 2025, 08:52 AM UTC

    This incident has been resolved.