AnewHealth incident

MedWise Performance Issues

Resolved after 26 minutes, affecting MCS - MedWise Clinical Solutions and MCP - MedWise Clinical Platform, on October 14, 2025.

identified Oct 14, 2025, 01:29 PM UTC

We are continuing to work on a fix for this issue.

Started
Oct 14, 2025, 01:25 PM UTC
Resolved
Oct 14, 2025, 01:52 PM UTC
Duration
26m
Detected by Pingoru
Oct 14, 2025, 01:25 PM UTC

Affected components

MCS - MedWise Clinical SolutionsMCP - MedWise Clinical Platform

Update timeline

  1. identified Oct 14, 2025, 01:25 PM UTC

    We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more information on a timeline for resolution. For other or urgent concerns, please contact your dedicated liaison.

  2. identified Oct 14, 2025, 01:29 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 14, 2025, 01:52 PM UTC

    This incident has been resolved.

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