AnewHealth incident

MedWise Performance Issues

Resolved after 3 hours 44 minutes, affecting MCS - MedWise Clinical Solutions and MCP - MedWise Clinical Platform, on September 29, 2026.

resolved Sep 29, 2026, 10:03 PM UTC

As of 6:00 PM on Sept 29, 2026, MedWise is operational. We apologize for the inconvenience you may have experienced and appreciate your patience as we investigated and resolved the outage. Should you have accessibility issues or questions, please contact your dedicated liaison.

Started
Sep 29, 2026, 06:18 PM UTC
Resolved
Sep 29, 2026, 10:03 PM UTC
Duration
3h 44m
Detected by Pingoru
Sep 29, 2026, 06:18 PM UTC

Affected components

MCS - MedWise Clinical SolutionsMCP - MedWise Clinical Platform

Update timeline

  1. identified Sep 29, 2026, 06:18 PM UTC

    We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more information. For other or urgent concerns, please contact your dedicated liaison.

  2. identified Sep 29, 2026, 07:51 PM UTC

    Our team continues to work diligently to resolve the issue that is currently affecting MedWise. We will provide the next update as more information becomes available. For other or urgent concerns, please contact your dedicated liaison.

  3. resolved Sep 29, 2026, 10:03 PM UTC

    As of 6:00 PM on Sept 29, 2026, MedWise is operational. We apologize for the inconvenience you may have experienced and appreciate your patience as we investigated and resolved the outage. Should you have accessibility issues or questions, please contact your dedicated liaison.

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