AnewHealth experienced a major incident on October 20, 2025 affecting MCS - MedWise Clinical Solutions and MCP - MedWise Clinical Platform, lasting 19h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 06:06 PM UTC
There is currently an outage with our AWS cloud provider. All applications hosted in AWS that includes but is not limited to. -EireneRx -EOM -EireneRx Reporting -Medwise We are actively monitoring the situation and are in touch with AWS account team who are providing updates when new statuses are received.
- monitoring Oct 20, 2025, 06:44 PM UTC
AWS continues to monitor the results of their mitigation efforts and are seeing positive results. We will continue providing updates as they are received.
- monitoring Oct 20, 2025, 08:09 PM UTC
Teams are seeing some application processing improvements, but services still remain unstable at this time.
- monitoring Oct 20, 2025, 09:21 PM UTC
AWS is making progress in restoring service, but please be aware that until they confirm all services are fully restored, you may still experience intermittent performance issues throughout the evening. We will continue to monitor their status activity and provide updates as new information is received.
- monitoring Oct 21, 2025, 01:06 AM UTC
Monitoring - AWS has updated their service health dashboard stating the issue is now resolved. We will continue to closely monitor our services throughout the morning. A final communication will be sent, once all of our systems have been verified.
- resolved Oct 21, 2025, 01:28 PM UTC
This incident has been resolved.