AnewHealth experienced a critical incident on February 27, 2026 affecting EireneRx (Carekinesis), lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
EireneRx (Carekinesis)
Update timeline
- investigating Feb 27, 2026, 05:55 PM UTC
EireneRx Users, As of February 27th, at 12:45 PM ET, the EireneRx system is temporarily unavailable. The EireneRx team is investigating the issue and working to restore services as quickly as possible. Should you have an urgent medication order during this time, please call the Clinical Contact Center at 1-888-974-2763 option 1. We apologize for the inconvenience and will send you update messages as new information is available.
- monitoring Feb 27, 2026, 05:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2026, 06:09 PM UTC
This incident has been resolved.