AnewHealth incident

MedWise Performance Issues

Resolved after 1 hour 35 minutes, affecting MCS - MedWise Clinical Solutions and MCP - MedWise Clinical Platform, on July 23, 2026.

resolved Jul 23, 2026, 07:11 PM UTC

As of 2:53 PM ET on July 23, MedWise is operational. We apologize for the inconvenience you may have experienced and appreciate your patience as we investigated and resolved the outage. Should you have accessibility issues or questions, please contact your dedicated liaison.

Started
Jul 23, 2026, 05:35 PM UTC
Resolved
Jul 23, 2026, 07:11 PM UTC
Duration
1h 35m
Detected by Pingoru
Jul 23, 2026, 05:35 PM UTC

Affected components

MCS - MedWise Clinical SolutionsMCP - MedWise Clinical Platform

Update timeline

  1. identified Jul 23, 2026, 05:35 PM UTC

    We are aware of an issue that is currently affecting MedWise caused by a vendor. At this time users can't create new documents. The vendor is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more information. For other or urgent concerns, please contact your dedicated liaison.

  2. resolved Jul 23, 2026, 07:11 PM UTC

    As of 2:53 PM ET on July 23, MedWise is operational. We apologize for the inconvenience you may have experienced and appreciate your patience as we investigated and resolved the outage. Should you have accessibility issues or questions, please contact your dedicated liaison.

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