AnewHealth incident

MedWise®: User Login Issues

Resolved after 44 minutes, on April 20, 2021.

resolved Apr 20, 2021, 07:53 PM UTC

As of 3:35pm EDT, MedWise is operational. We apologize for the inconvenience you may have experienced and appreciate your patience as we investigated and resolved the outage. Should you have accessibility issues or questions, please contact your dedicated liaison.

Started
Apr 20, 2021, 07:09 PM UTC
Resolved
Apr 20, 2021, 07:53 PM UTC
Duration
44m
Detected by Pingoru
Apr 20, 2021, 07:09 PM UTC

Update timeline

  1. identified Apr 20, 2021, 07:09 PM UTC

    We are aware of an issue that is currently affecting users' ability to login to MedWise®. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more. For other or urgent concerns, please contact your dedicated liaison.

  2. resolved Apr 20, 2021, 07:53 PM UTC

    As of 3:35pm EDT, MedWise is operational. We apologize for the inconvenience you may have experienced and appreciate your patience as we investigated and resolved the outage. Should you have accessibility issues or questions, please contact your dedicated liaison.

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