Resolved after 6 hours 38 minutes, on July 24, 2025.
The testing and check out activities are completed, and full functionality has been restored. We will continue to closely monitor service.
Update timeline
- identified Jul 24, 2025, 02:16 PM UTC
We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more information. For other or urgent concerns, please contact your dedicated liaison.
- identified Jul 24, 2025, 02:39 PM UTC
The technical team is currently performing a system restart.
- identified Jul 24, 2025, 03:14 PM UTC
The system restart did not correct the issue. The technical team continues to triage.
- identified Jul 24, 2025, 03:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 24, 2025, 05:56 PM UTC
The technicians are diligently working on the cause for this issue. We will continue providing updates as new information is available.
- identified Jul 24, 2025, 06:40 PM UTC
The issue has been identified. A change was made, and checkout results are positive. The teams are still testing results at this time.
- monitoring Jul 24, 2025, 06:52 PM UTC
The testing and check out activities are completed, and full functionality has been restored. We will continue to closely monitor service.
- resolved Jul 24, 2025, 08:55 PM UTC
This incident has been resolved.
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