Ongoing since 01:22 PM UTC, affecting us1: Data Center - US East.
Our Vendor have identified a third-party issue affecting some customers whose traffic passes through external vendor firewalls following recent firmware upgrades. Impacted customers may observe the following behaviours: ERR_TIMED_OUT errors on standard HTTPS Our teams are actively monitoring the vendor's remediation efforts to ensure services are fully stabilized. We will provide further updates in 60 minutes or upon resolution.
Affected components
Update timeline
- investigating Oct 27, 2026, 01:22 PM UTC
We are currently investigating an issue resulting in some customers experiencing issues when logging on to the Anaplan Platform. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- identified Oct 27, 2026, 01:39 PM UTC
Our Vendor have identified a third-party issue affecting some customers whose traffic passes through external vendor firewalls following recent firmware upgrades. Impacted customers may observe the following behaviours: ERR_TIMED_OUT errors on standard HTTPS Our teams are actively monitoring the vendor's remediation efforts to ensure services are fully stabilized. We will provide further updates in 60 minutes or upon resolution.
- identified Oct 27, 2026, 02:52 PM UTC
Our Vendor have identified a third-party issue affecting some customers whose traffic passes through external vendor firewalls following recent firmware upgrades. Impacted customers may observe the following behaviours: ERR_TIMED_OUT errors on standard HTTPS Our teams are actively monitoring the vendor's remediation efforts to ensure services are fully stabilized. We will provide further updates in 60 minutes or upon resolution.
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