Amigo AI experienced a minor incident on January 28, 2026 affecting Agents and Services and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2026, 01:27 PM UTC
Status: Investigating We’re aware of an issue that may be impacting some users and are currently investigating. We’ll provide an update as soon as we know more. Affected components Services (Full outage) Agents (Full outage) Conversations (Full outage) Conversation (WebSockets) (Full outage)
- monitoring Jan 22, 2026, 04:53 PM UTC
Status: Monitoring Problem: LLM outputs are occasionally returned as garbled text. Impact: Garbled LLM outputs are affecting organizations in the us-east-1 region, occurring in about 0.1% of messages. Causes: A hardware issue in us-east-1 combined with an ASCII to unicode prompt change that shifted tokenization boundaries. Steps to resolve: We are deploying a fix and expect to confirm its effectiveness within about 30m. Affected components Services (Degraded performance) Agents (Degraded performance) Conversations (Degraded performance) Conversation (WebSockets) (Degraded performance)
- monitoring Jan 24, 2026, 03:53 AM UTC
Status: Monitoring The mitigations that we deployed over the past day have resulted in significant reductions in the incidence of the garbled output across affected us-east-1 orgs. We have additionally rerouted the relevant traffic to another cloud provider region that we expect to completely resolve the issue whilst we work with our vendor to identify the root cause and resolution path. Affected components Conversation (WebSockets) (Degraded performance) Services (Degraded performance) Agents (Degraded performance) Conversations (Degraded performance)
- resolved Jan 28, 2026, 07:13 PM UTC
Status: Resolved Migrations of the relevant prompts to GPT 5.1 have resolved the issue. We have observed no further instances of the issue over a 24h+ period. Thank you for your patience. Affected components Conversations (Operational) Conversation (WebSockets) (Operational) Services (Operational) Agents (Operational)