Amigo AI Outage History

There were 2 Amigo AI outages since March 10, 2026. Each is summarised below — incident details, duration, and resolution information.

Minor April 2, 2026

AI Providers are not responding to requests

Timeline · 4 updates

investigating Apr 02, 2026, 09:59 PM UTC

Status: Investigating We’re aware of an issue that may be impacting our users and are investigating. Currently, no requests to our ai providers are going through.
resolved Apr 02, 2026, 10:00 PM UTC

Status: Resolved The issue has been fully resolved, and all systems are operating normally. Thank you for bearing with us.
identified Apr 02, 2026, 10:06 PM UTC

Status: Identified We’ve identified the cause of the issue and are actively working on a resolution. More updates will follow as progress is made.
resolved Apr 02, 2026, 10:19 PM UTC

Status: Resolved The issue has been fully resolved, and all systems are operating normally. Thank you for bearing with us.

Minor March 10, 2026

Affected: Conversations

Timeline · 4 updates

investigating Mar 10, 2026, 05:17 PM UTC

Status: Investigating We’re aware of an issue that may be impacting some customers when creating conversations and interacting with a conversation. We are currently investigating. We’ll provide an update as soon as we know more. Affected components Conversation (WebSockets) (Partial outage) Conversations (Partial outage)
identified Mar 10, 2026, 05:39 PM UTC

Status: Identified We are migrating affected customers to another LLM provider to remediate the issue. Affected components Conversations (Partial outage) Conversation (WebSockets) (Partial outage)
monitoring Mar 10, 2026, 07:31 PM UTC

Status: Monitoring Error rates have returned to nominal. We have also completed migration of all affected customer services to another LLM provider. We will continue monitoring for errors and provide an update in the next 30m. Affected components Conversations (Partial outage) Conversation (WebSockets) (Partial outage)
resolved Mar 10, 2026, 08:10 PM UTC

Status: Resolved The issue has been fully resolved, and all systems are operating normally. Thank you for bearing with us. Affected components Conversations (Operational) Conversation (WebSockets) (Operational)

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