Create Conversation and Interact endpoint requests are failing

Update timeline

1. investigating Mar 10, 2026, 05:17 PM UTC

   Status: Investigating We’re aware of an issue that may be impacting some customers when creating conversations and interacting with a conversation. We are currently investigating. We’ll provide an update as soon as we know more. Affected components Conversation (WebSockets) (Partial outage) Conversations (Partial outage)

2. identified Mar 10, 2026, 05:39 PM UTC

   Status: Identified We are migrating affected customers to another LLM provider to remediate the issue. Affected components Conversations (Partial outage) Conversation (WebSockets) (Partial outage)

3. monitoring Mar 10, 2026, 07:31 PM UTC

   Status: Monitoring Error rates have returned to nominal. We have also completed migration of all affected customer services to another LLM provider. We will continue monitoring for errors and provide an update in the next 30m. Affected components Conversations (Partial outage) Conversation (WebSockets) (Partial outage)

4. resolved Mar 10, 2026, 08:10 PM UTC

   Status: Resolved The issue has been fully resolved, and all systems are operating normally. Thank you for bearing with us. Affected components Conversations (Operational) Conversation (WebSockets) (Operational)