Amigo AI incident
Create Conversation and Interact endpoint requests are failing
Amigo AI experienced a minor incident on March 10, 2026 affecting Conversations, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2026, 05:17 PM UTC
Status: Investigating We’re aware of an issue that may be impacting some customers when creating conversations and interacting with a conversation. We are currently investigating. We’ll provide an update as soon as we know more. Affected components Conversation (WebSockets) (Partial outage) Conversations (Partial outage)
- identified Mar 10, 2026, 05:39 PM UTC
Status: Identified We are migrating affected customers to another LLM provider to remediate the issue. Affected components Conversations (Partial outage) Conversation (WebSockets) (Partial outage)
- monitoring Mar 10, 2026, 07:31 PM UTC
Status: Monitoring Error rates have returned to nominal. We have also completed migration of all affected customer services to another LLM provider. We will continue monitoring for errors and provide an update in the next 30m. Affected components Conversations (Partial outage) Conversation (WebSockets) (Partial outage)
- resolved Mar 10, 2026, 08:10 PM UTC
Status: Resolved The issue has been fully resolved, and all systems are operating normally. Thank you for bearing with us. Affected components Conversations (Operational) Conversation (WebSockets) (Operational)