Partial Degradation of Logging Services

Update timeline

1. investigating Feb 10, 2025, 03:34 PM UTC

   We are currently investigating an issue that is causing partial degradation in our logging services. Our team is actively working to identify the root cause and restore full functionality as soon as possible. We will provide updates as more information becomes available.

2. identified Feb 11, 2025, 10:08 AM UTC

   We have identified the root cause of the issue affecting our logging services and are actively working on a resolution. Our team is implementing the necessary changes to restore full functionality. We will provide further updates as we make progress.

3. identified Feb 11, 2025, 04:30 PM UTC

   We have made progress in mitigating the issue, and some customers may already experience improved performance. However, the recovery is not yet complete. Please rest assured that this will not impact any integrations—only the log display in the dashboard may be slower than usual. Our team continues to work on a full resolution, and we will provide further updates as we make progress.

4. monitoring Feb 13, 2025, 02:32 AM UTC

   We have implemented a fix for the issue affecting our logging services and are now monitoring the results to ensure full recovery. Log display performance should continue to improve. We will provide further updates as needed.

5. resolved Feb 13, 2025, 12:38 PM UTC

   The issue affecting our logging services has been fully resolved. Log display performance has returned to normal, and all systems are now operating as expected. Thank you for your patience. If you experience any further issues, please reach out to [email protected].