Altmetric had 16 outages in the last 2 years totaling 352h 43m of downtime — averaging 0.7 incidents per month.
There were 16 Altmetric outages since September 24, 2024 totaling 352h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
THIS IS A SCHEDULED EVENT Dec 29, 09:30 - 17:30 UTC Mar 17, 17:31 UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.
We are currently experiencing a delay of around three days across all attention sources, caused by a backlog in our processing pipeline. We are working through it as quickly as possible. We will post an update as the backlog clears.
The processing backlog has cleared and attention sources are updating normally again.
We are currently experiencing a delay in the collection of news mentions. This is caused by an ongoing outage at one of our upstream news data providers, which is affecting the availability of their feed. Other attention sources are unaffected. The provider has confirmed they are working on a fix and currently expect service to be restored within the next couple of days. We will post an update as soon as we have more information.
Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider has confirmed they expect to begin restoring service over the weekend. We will post an update as soon as collection resumes.
Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider expects their service to begin coming back online during Monday, subject to their own testing. We will post an update as soon as collection resumes.
Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider has restored the service internally and is testing it overnight, with release expected once that testing completes. We will post an update as soon as collection resumes.
Our upstream news data provider has restored access to their API and news mention collection has resumed. Content published during the outage is being reprocessed on their side and may take a few days to become fully available. We will post an update once that backlog has cleared.
Our upstream news data provider is still reprocessing the content published during the outage. News mention collection itself has resumed, and mentions from the affected period will continue to appear as that reprocessing completes. We will post an update once it has finished.
News mention collection is running normally again. Some remaining content from the outage period is still being reprocessed by our upstream provider, so a small number of mentions from that window may continue to appear over the next few days.
A data processing delay issue has been identified for the Altmetric Explorer. The root cause has been remediated and data processing is now catching up. We expect some data discrepancies in the Altmetric Explorer until the data stream has fully recovered. We will update once this is complete.
Issues have been resolved and data stream is now fully caught up.
We are currently experiencing delays to our data processing pipeline which may result in out of date information being returned by the Altmetric API / Explorer / Detail Pages.
Data processing delays have now resolved, we are continuing to monitor to ensure no further issues
This incident has been resolved.
Feb 1, 15:47 UTC Resolved - This incident has been resolved. Feb 1, 11:42 UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb 1, 11:31 UTC Identified - The issue has been identified and a fix is being implemented. Feb 1, 11:24 UTC Investigating - Altmetric Explorer and Altmetric Details Pages are currently unavailable. We are currently investigating the issue.
Nov 4, 18:30 UTC Completed - The scheduled maintenance has been completed. Nov 4, 17:14 UTC Update - This maintenance window has been extended by 1 hour in order to complete all work in progress. Nov 4, 09:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 7, 11:41 UTC Scheduled - Altmetric will be undergoing essential systems upgrade maintenance during this period. Brief sporadic interruptions to all Altmetric products should be expected but no extended downtime windows are planned on this occasion.
Nov 3, 13:34 UTC Resolved - The root cause has been identified and fixed. Our team monitored Altmetric Explorer and the issue is marked as resolved. Nov 3, 11:30 UTC Monitoring - A fix has been implemented and we are monitoring the results Nov 3, 09:45 UTC Update - We are continuing to investigate this issue. Nov 3, 09:45 UTC Investigating - We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.
Oct 21, 19:16 UTC Resolved - This incident has been resolved. Oct 21, 18:49 UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct 21, 18:48 UTC Identified - The issue has been identified and a fix is being implemented. Oct 21, 16:50 UTC Investigating - We are currently investigating a service outage for the Altmetric API and Detail Pages services following from today's maintenance.
We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.
We are continuing to investigate this issue.
Functionality to the Altmetric Explorer has now been restored but we are continuing to investigate the root causes of the interruption in service.
A fix for the root cause of the service interruption has been implemented, we are now continuing preventative monitoring until EOB.
The root cause has been identified and fixed. Our team monitored Altmetric Explorer until end of business day. The issue is marked as resolved.
We have identified an issue with the data refresh process which has resulted in a delay for the data available in the Altmetric Explorer. This issue has now been corrected and the data refresh process is now running and expected to complete by EOB today. We will update this incident once the Altmetric Explorer data is up to date.
The Explorer data refresh has now been successfully completed and Altmetric Explorer data is up to date.
We are currently investigating a series of issues causing instability in our application deployment infrastructure. No major impact on client facing products is being reported at present, however there is a possibility that sporadic issues may develop.
A fix has been implemented and we are monitoring the results.
All systems are now operating normally so we are closing this incident.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are dealing with data reprocessing in order to bring the API data up to date
Data reprocessing is done and we're now monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue that is affecting Detail Pages and Data Processing. Our Incident Team is investigating and we will report back in 30 minutes.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues. Altmetric Details Pages are fully operational. The data processing delays only affect news and blogs from today, and only in Details Pages and Details Pages API.
This incident has been resolved.