Altmetric had 13 outages in the last 2 years totaling 43h 1m of downtime — averaging 0.5 incidents per month.
There were 13 Altmetric outages since September 24, 2024 totaling 43h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
THIS IS A SCHEDULED EVENT Dec 29, 09:30 - 17:30 UTC Mar 17, 17:31 UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.
Feb 1, 15:47 UTC Resolved - This incident has been resolved. Feb 1, 11:42 UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb 1, 11:31 UTC Identified - The issue has been identified and a fix is being implemented. Feb 1, 11:24 UTC Investigating - Altmetric Explorer and Altmetric Details Pages are currently unavailable. We are currently investigating the issue.
Nov 4, 18:30 UTC Completed - The scheduled maintenance has been completed. Nov 4, 17:14 UTC Update - This maintenance window has been extended by 1 hour in order to complete all work in progress. Nov 4, 09:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 7, 11:41 UTC Scheduled - Altmetric will be undergoing essential systems upgrade maintenance during this period. Brief sporadic interruptions to all Altmetric products should be expected but no extended downtime windows are planned on this occasion.
Nov 3, 13:34 UTC Resolved - The root cause has been identified and fixed. Our team monitored Altmetric Explorer and the issue is marked as resolved. Nov 3, 11:30 UTC Monitoring - A fix has been implemented and we are monitoring the results Nov 3, 09:45 UTC Update - We are continuing to investigate this issue. Nov 3, 09:45 UTC Investigating - We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.
Oct 21, 19:16 UTC Resolved - This incident has been resolved. Oct 21, 18:49 UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct 21, 18:48 UTC Identified - The issue has been identified and a fix is being implemented. Oct 21, 16:50 UTC Investigating - We are currently investigating a service outage for the Altmetric API and Detail Pages services following from today's maintenance.
May 28, 19:18 UTC Resolved - The root cause has been identified and fixed. Our team monitored Altmetric Explorer until end of business day. The issue is marked as resolved. May 28, 15:01 UTC Monitoring - A fix for the root cause of the service interruption has been implemented, we are now continuing preventative monitoring until EOB. May 28, 13:07 UTC Update - Functionality to the Altmetric Explorer has now been restored but we are continuing to investigate the root causes of the interruption in service. May 28, 12:49 UTC Update - We are continuing to investigate this issue. May 28, 12:48 UTC Investigating - We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.
There might be some data delays in a small subset of research outputs processed between Wed-Fri that we're currently reprocessing to make sure they're up to date.
Research outputs are being processed now. We expect the full reprocessing to take less than 5h.
All data has been reprocessed successfully. Incident resolved.
We have identified an issue with the data refresh process which has resulted in a delay for the data available in the Altmetric Explorer. This issue has now been corrected and the data refresh process is now running and expected to complete by EOB today. We will update this incident once the Altmetric Explorer data is up to date.
The Explorer data refresh has now been successfully completed and Altmetric Explorer data is up to date.
We are currently investigating a series of issues causing instability in our application deployment infrastructure. No major impact on client facing products is being reported at present, however there is a possibility that sporadic issues may develop.
A fix has been implemented and we are monitoring the results.
All systems are now operating normally so we are closing this incident.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are dealing with data reprocessing in order to bring the API data up to date
Data reprocessing is done and we're now monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue that is affecting Detail Pages and Data Processing. Our Incident Team is investigating and we will report back in 30 minutes.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues. Altmetric Details Pages are fully operational. The data processing delays only affect news and blogs from today, and only in Details Pages and Details Pages API.
This incident has been resolved.