Alpine IQ incident

Issue with Discount Redemptions from Treez

Notice Resolved View vendor source →

Alpine IQ experienced a notice incident on May 21, 2024 affecting API, lasting 14h 50m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2024, 05:55 PM UTC
Resolved
May 22, 2024, 08:46 AM UTC
Duration
14h 50m
Detected by Pingoru
May 21, 2024, 05:55 PM UTC

Affected components

API

Update timeline

  1. investigating May 21, 2024, 05:55 PM UTC

    We are working with the Treez team to investigate.

  2. identified May 21, 2024, 06:48 PM UTC

    The issue has been identified and we are working on a fix. The Treez team is temporarily disabling AIQ redemptions until then. As a result, customers will not be able to use AIQ discounts and points during Treez checkout.

  3. resolved May 22, 2024, 08:46 AM UTC

    This incident has been resolved