Alpine IQ experienced a major incident on October 11, 2024 affecting Consumer Menus and Dashboard and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 11, 2024, 10:30 PM UTC
We are currently investigating this issue.
- monitoring Oct 11, 2024, 10:35 PM UTC
The issue has been identified. A fix has been implemented and we are monitoring the results.
- investigating Oct 11, 2024, 10:46 PM UTC
We are currently investigating this issue.
- identified Oct 11, 2024, 10:49 PM UTC
Cloudflare is experiencing rate limiting errors which is resulting in our menu's treating this as a possible security incident. We are continuing to work with our upstream providers on a resolution. Stores who use Cloudflare are only affected. Other proxy services as well as our basic menus and kiosks remain operational.
- identified Oct 11, 2024, 11:13 PM UTC
Cloudflare and Vercel are aware of the issue and are actively working to resolve it. In the meantime, you can replace your online menu link with our basic menu URL, which is unaffected by the upstream services. To access this URL, go to Store Settings > Developers > Basic Menu. https://www.cloudflarestatus.com/ https://www.vercel-status.com/
- monitoring Oct 11, 2024, 11:16 PM UTC
Vercel successfully resolved the issue on their end. Stores using Cloudflare should now see their menus loading as expected. https://www.cloudflarestatus.com/ https://www.vercel-status.com/
- resolved Oct 11, 2024, 11:40 PM UTC
This incident has been resolved.