Alpine IQ experienced a critical incident on October 19, 2024 affecting API and Dashboard portal, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2024, 03:12 PM UTC
We are currently investigating this issue.
- identified Oct 19, 2024, 03:37 PM UTC
The issue has been identified and we are working on a fix. More details will be provided shortly
- resolved Oct 19, 2024, 04:05 PM UTC
The issue has now been resolved. We experienced a temporary service disruption caused by the introduction of new caching logic for optimizing our 10DLC texting flow. This update inadvertently caused a bottleneck, affecting service availability. Our team swiftly identified and resolved the caching issue, implementing a fix to ensure the system operates smoothly going forward. Services have been fully restored, and we continue to monitor performance to prevent future interruptions. We appreciate your understanding and patience during this time.