Alpine IQ incident

Degraded Ecom performance

Major Resolved View vendor source →

Alpine IQ experienced a major incident on February 14, 2025 affecting Consumer Menus and Dashboard and 1 more component, lasting 10h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2025, 04:50 PM UTC
Resolved
Feb 15, 2025, 03:09 AM UTC
Duration
10h 19m
Detected by Pingoru
Feb 14, 2025, 04:50 PM UTC

Affected components

Consumer MenusDashboardAPIPrinters

Update timeline

  1. investigating Feb 14, 2025, 04:50 PM UTC

    We are currently are currently seeing slowness with menus and our Ecom web-app. Our team is currently investigating this issue.

  2. investigating Feb 14, 2025, 05:17 PM UTC

    We are continuing to investigate this issue. Our team has made some changes to printing that may cause receipts to come out as plain text with no formatting.

  3. investigating Feb 14, 2025, 05:29 PM UTC

    We are continuing to investigate this issue. Our team has fixed receipts and they should be printing as expected again.

  4. investigating Feb 14, 2025, 06:16 PM UTC

    We are continuing to investigate this issue. Our team has implemented fixes and continues to monitor performance, which remains stable for menus and the Ecom web app. However, printer functionality is impacted once again, and we are working urgently to resolve it. We appreciate your patience.

  5. investigating Feb 14, 2025, 08:04 PM UTC

    We continuing to investigating the issue and understand the frustration this may cause. We have identified the issue as being linked to a memory utilization issue. While we are still investigating the exact cause, we have increased our instance’s memory to maintain platform stability at this time. Printer functionality is still being impacted.

  6. investigating Feb 14, 2025, 11:52 PM UTC

    We continuing to investigating the issue and understand the frustration this may cause. We have identified the issue as being linked to a memory utilization issue. While we are still investigating the exact cause, we have increased our instance’s memory to maintain platform stability at this time. Printer functionality is still impacted and being investigated as well.

  7. resolved Feb 15, 2025, 03:09 AM UTC

    This incident has been resolved. Some users may experience a slight formatting issue causing receipts to be left aligned. We are looking into this issue more. The status of this can be tracked here: https://status.alpineiq.com/incidents/fb62607rbft2