Alpine IQ experienced a major incident on March 19, 2025 affecting API and Dashboard portal, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2025, 04:55 PM UTC
Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited. All other functionality is unaffected
- resolved Mar 19, 2025, 06:18 PM UTC
We experienced a temporary service disruption due to a failure in our access control system under high concurrency, which impacted service availability. Our team quickly identified the root cause and implemented a fix to restore stability. All services are now fully operational, and we have added safeguards to prevent future occurrences. We appreciate your patience and understanding.