Alpaca incident

Intermittent Database Connection Failure – Investigation Underway

Notice Resolved View vendor source →

Alpaca experienced a notice incident on October 9, 2025 affecting Account API and Transfers and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 11:21 AM UTC
Resolved
Oct 09, 2025, 11:23 AM UTC
Duration
1m
Detected by Pingoru
Oct 09, 2025, 11:21 AM UTC

Affected components

Account APITransfersOrders APIBank LinksPositions APINew Account OnboardingAssets APITurbo Tax IntegrationTrade Update Streaming

Update timeline

  1. investigating Oct 09, 2025, 11:21 AM UTC

    On October 9, 2025, between approximately 09:48 UTC and 09:50 UTC, we experienced a short service disruption caused by an unexpected restart of production database. This may have resulted in connection errors for some users during this two-minute window. The database systems recovered automatically, and all services have been operating normally since. Our engineering team is actively investigating the root cause to prevent a recurrence.

  2. resolved Oct 09, 2025, 11:23 AM UTC

    This incident has been resolved.

  3. postmortem Oct 10, 2025, 11:05 AM UTC

    A change in our monitoring system resulted in an alert erroneously firing indicating the database was down. In order to resolve this quickly the database was restarted, resulting in the outage.