Alpaca incident

End of day job to calculate balance and position is running longer than expected.

Minor Resolved View vendor source →

Alpaca experienced a minor incident on October 16, 2025 affecting New Account Onboarding, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 07:06 AM UTC
Resolved
Oct 16, 2025, 10:44 AM UTC
Duration
3h 38m
Detected by Pingoru
Oct 16, 2025, 07:06 AM UTC

Affected components

New Account Onboarding

Update timeline

  1. investigating Oct 16, 2025, 07:06 AM UTC

    This long running job would reconcile end of day balances and positions for 15-OCT-2025. This would also delay new account activation, margin call and end of day position and balance data.

  2. investigating Oct 16, 2025, 07:46 AM UTC

    We are monitoring

  3. identified Oct 16, 2025, 08:41 AM UTC

    We are creating the end of day balances and positions as of 15-OCT-2025

  4. resolved Oct 16, 2025, 10:44 AM UTC

    We’ve resolved the earlier delay with our End-of-Day (EOD) processing for October 15th. All jobs have now completed successfully, end-of-day balances and positions are now available, and funds from yesterday's sales are also now available for withdrawal. The delay was caused by a query that unintentionally blocked the EOD process. Once identified, it was safely terminated to allow processing to continue. We’re now reviewing the root cause and taking steps to help prevent similar issues in the future.