Alpaca incident
End of day job to calculate balance and position is running longer than expected.
Resolved after 3 hours 38 minutes, affecting New Account Onboarding, on October 16, 2025.
We’ve resolved the earlier delay with our End-of-Day (EOD) processing for October 15th. All jobs have now completed successfully, end-of-day balances and positions are now available, and funds from yesterday's sales are also now available for withdrawal. The delay was caused by a query that unintentionally blocked the EOD process. Once identified, it was safely terminated to allow processing to continue. We’re now reviewing the root cause and taking steps to help prevent similar issues in the future.
Affected components
Update timeline
- investigating Oct 16, 2025, 07:06 AM UTC
This long running job would reconcile end of day balances and positions for 15-OCT-2025. This would also delay new account activation, margin call and end of day position and balance data.
- investigating Oct 16, 2025, 07:46 AM UTC
We are monitoring
- identified Oct 16, 2025, 08:41 AM UTC
We are creating the end of day balances and positions as of 15-OCT-2025
- resolved Oct 16, 2025, 10:44 AM UTC
We’ve resolved the earlier delay with our End-of-Day (EOD) processing for October 15th. All jobs have now completed successfully, end-of-day balances and positions are now available, and funds from yesterday's sales are also now available for withdrawal. The delay was caused by a query that unintentionally blocked the EOD process. Once identified, it was safely terminated to allow processing to continue. We’re now reviewing the root cause and taking steps to help prevent similar issues in the future.
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