Issues with Account Creation and Onboarding

Update timeline

1. identified Jul 21, 2026, 06:59 AM UTC

   We are currently investigating reports of service disruptions affecting account creation and onboarding processes.

2. identified Jul 21, 2026, 07:09 AM UTC

   We have identified the root cause. Our team is actively working on a remediation, and we estimate that the service will be restored within the next 30 minutes.

3. identified Jul 21, 2026, 07:42 AM UTC

   We are continuing to work towards a resolution. A recent mitigation attempt was rolled back to maintain overall system stability, and our engineering team is currently refining the strategy. We appreciate your patience and will provide further updates as we progress.

4. identified Jul 21, 2026, 08:15 AM UTC

   We have deployed a fix to address related service dependencies. Please be advised that End-of-Day positions (/v1/reporting/eod/positions) may be delayed, while we complete the necessary system mitigation.

5. monitoring Jul 21, 2026, 08:29 AM UTC

   A fix has been implemented, we are monitoring for stability.

6. resolved Jul 21, 2026, 09:03 AM UTC

   The disruption affecting account creation and onboarding has been resolved. All related services are operating normally.

7. postmortem Jul 21, 2026, 09:12 PM UTC

   On July 21, 2026, between approximately 2:16 AM and 4:42 AM ET, there were disruptions to account creation and onboarding caused by a capacity limitation affecting a related processing service. Our engineering teams implemented a fix and monitored the platform through recovery. Account creation and onboarding are operating normally.