Resolved on June 27, 2026.
On June 27, 2026, from approximately 4:01 AM to 6:03 AM ET, a subset of order requests experienced elevated timeouts due to temporary database connectivity issues caused by increased connection pressure. Our engineering team has restored normal service and is continuing to monitor the platform to ensure ongoing stability. We understand reliable order processing is critical to your operations, and we appreciate your patience while we worked to restore normal service.
Update timeline
- resolved Jun 27, 2026, 02:10 PM UTC
On June 27, 2026, from approximately 4:01 AM to 6:03 AM ET, a subset of order requests experienced elevated timeouts due to temporary database connectivity issues caused by increased connection pressure. Our engineering team has restored normal service and is continuing to monitor the platform to ensure ongoing stability. We understand reliable order processing is critical to your operations, and we appreciate your patience while we worked to restore normal service.
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